SHIPPING RATES & TIMES
Standard signed for: £4.95
Estimated shipping time: 2-4 working days
Standard signed for: £9.95
Estimated shipping time: 3-5 working days
Standard signed for: £20
Estimated shipping time: 5-7 working days
Standard signed for: £20
Estimated shipping time: 5-7 working days
REST OF WORLD
Standard signed for: £30
Estimated shipping time: 7-10 working days
We aim to ship orders placed:
Monday - Friday (before 12:30pm) - the next working day
Friday (after 12:30pm) - Sunday - the following Monday
If goods are not in stock you will be informed of an expected delivery date. Where this is unsuitable you will be offered a substitute or the opportunity to cancel and offered a refund.
An order confirmation will be sent once you have placed an order. As soon as your order has been dispatched you will receive a shipping confirmation by e-mail. The carrier and tracking number for your parcel will be included in this e-mail.
Please note shipping costs do not include any import duties or taxes that could be charged when the parcel arrives at your country of destination. The order will be delivered to you once you have paid any import charges. If you refuse a shipment you will be responsible for the cost of original and return shipment plus any import charges which incur on the parcel. In the instance where the return fee exceeds the item cost plus original shipping cost, the parcel will be abandoned and you will not be refunded.
If you are not satisfied with your Kara Keddie purchase you can return it to us within 28 days from the date of receipt. Provided it is returned to us unused and in the original condition you received it, we are happy to issue a refund for the cost of the item only.
If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the item received is defective or damaged.
Before sending any items back, you must notify us of your wish to return at firstname.lastname@example.org within 14 days of receipt. Please note we will not be able to process returns unless you notify us first.
Please include in your correspondence the following information – name, address, order number, reason for return and whether you would like a refund or exchange (should you wish to exchange, please provide details of item you would like to receive).
We will issue a 'Returns number' in our e-mail confirmation. This number must be marked on the address panel and accompanying correspondence.
After you have notified us of your wish to return, the item must be returned to us within 14 days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once approved, then your refund will be processed within 14 days, and a credit will automatically be applied to your original method of payment, unless you have otherwise informed us that you would like an exchange.
Please allow 21 days for your refund to be completed and processed back to your original payment method.
Subject to stock availability, we are happy to exchange items. If you would like to exchange an item, send us an email at email@example.com, informing us of the details of the item you would like to receive in exchange.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged unless the item received is defective or damaged.
Custom items are non refundable and non exchangeable. Custom items include any item made to order, customised, personalised or altered in any way from the stock item images displayed in our online shop.
Please note that under your statutory rights in which you have the right to cancel, the right to cancel is withdrawn in respect of custom orders where work has commenced.
We take great care to make and inspect all Kara Keddie items for any faults before sending out to our customers, however we also advise customers to check garments throughly for any damage or defects upon delivery before removing and disposing of packaging and tags.
We cannot accept returns where original packaging such as tags, boxes, cards, etc. have been removed. Therefore upon receipt of an order, if any item has been delivered without tags, you must notify us on the same day.
Items will be inspected upon return and any item deemed subject to fair wear and tear will not be accepted as faulty.
If your item has been accepted as faulty we will offer a full refund including shipping costs, unless you have stated that you would like a replacement or exchange.
SHIPPING RETURNS OR EXCHANGES
Shipping costs are non-refundable unless the item you are returning has been accepted as faulty. If you receive a refund, the original delivery charge will be deducted from your refund.
We will not make any additional shipping charges for exchanged items however we will not be responsible any additional customs duties or taxes for the exchanged item.
You will be responsible for arranging and paying for shipping costs for returning your item. If your item has been accepted as faulty we will refund the cost of return delivery, but please note this will be limited to the cost of a standard service.
We will not be liable for any customs taxes or duties charges incurred when returning goods and these will be deducted from any refund due. We reserve the right to refuse any returned parcel that has attracted a customs charge.
We cannot refund an item that we do not receive, so please ensure you obtain proof of posting and use an appropriate service. We are not responsible for any items lost, stolen or damaged in transit when returned and it is the customer's responsibility to claim from the relevant carrier company for their loss.
The Roberto Large Backpack is crafted from Harris Tweed and features a drawstring opening with flap closure. The drawstring opening reveals inside the bag a hanging interior zip pocket with magnetic key fob stud. Adjustable shoulder straps and top handle are made from heavy duty cotton webbing.
- Large backpack
- Dimensions - H46cm (18.1 inches) x W36cm (14.1 inches) x D19cm (7.4 inches)
- Charcoal Harris Tweed wool and black heavy duty cotton canvas main body
- Polyester black and white woven squares lining
- Trim fabrics include wool tartan
- Silver-colour metal hardware
- Cotton webbing top handle with handle drop of 8cm (3.1 inches)
- Cotton webbing adjustable straps of between 47cm (18.5 inches) to 88cm (35 inches)
- Drawstring opening with flap closure
- 20cm 7.8 inches) x18cm (7 inches) interior hanging pocket with 16cm (6.3 inches) zip
- Additional details - Wool tartan patch with Kara Keddie badge and official Harris Tweed label attached to front/ interior magnetic key fob stud